Home Kouzina is reconnecting Indians with their culinary roots by bringing the rarest regional blends to their kitchens. Unlike mass-produced spices, Home Kouzina’s blends are slow-ground and freshly made—crafted with the same care and flavour as in your mother’s kitchen. Over time, the brand has built a loyal community of customers who value authenticity, freshness, and the taste of home.As the brand expanded across D2C, marketplaces, and B2B channels, its operations became more complex. Rising last-mile delivery costs, inconsistent shipping speeds, and limited visibility made it challenging to maintain efficiency at scale. To address these hurdles, Home Kouzina partnered with Eshopbox—to bring technology, speed, and scalability together for a more seamless fulfilment experience.

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Key challenges

Challenge #1: Rising last-mile delivery cost and inconsistency

As Home Kouzina’s order volumes grew, ensuring fast, reliable delivery across the country became increasingly challenging. High shipping costs and inconsistent delivery timelines impacted both customer experience and operational efficiency. The brand required an agile logistics network that could effectively balance cost and speed.

Challenge #2: Difficulty in scaling fulfilment operations

With demand rising from multiple channels, the existing setup struggled to scale efficiently. Handling sudden surges during festivals or sales required additional capacity, flexibility, and automation—something difficult to achieve without significant infrastructure investment.

Challenge #3: Limited data visibility and tech integration

Fragmented systems and manual processes restricted real-time visibility across orders, inventory, and performance. Without a unified system, tracking multi-channel operations and improving efficiency through data was a challenge.

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Eshopbox solution

Eshopbox helped Home Kouzina overcome operational hurdles with advanced technology, regional warehousing, and smart fulfilment automation—ensuring every order is processed fast, accurately, and efficiently.

1. Distributed multi-warehouse network for faster deliveries

Eshopbox helped Home Kouzina optimise delivery speed and cost with a distributed fulfilment network. By storing inventory closer to customers, the brand could ensure faster regional deliveries and improved reliability — without increasing operational overhead.

Key capabilities:

• Pan-India warehouse network across Mumbai, Bengaluru, and Gurugram on for proximity-based dispatch
• Smart order routing to automatically select the fastest, most cost-efficient courier partner
• Real-time shipping visibility for proactive tracking and exception management
• SLA-backed dispatch operations ensuring orders are packed and shipped within defined timelines

2. Scalable fulfilment infrastructure across channels

To handle multi-channel growth and peak demand periods, Eshopbox offered Home Kouzina a highly scalable and automated fulfilment framework. It allowed them to fulfil both D2C and B2B orders seamlessly from a single, integrated system — ensuring consistent speed and accuracy across channels.

Key capabilities:

• Automated picking, packing, and labelling for 99.9% order accuracy
• Flexible storage and capacity scaling during festive or high-demand seasons
• Bulk fulfilment capability with specialized workflows for B2B orders
• Marketplace and D2C integration enabling seamless order flow and inventory sync across platforms

3. Unified technology and real-time operational visibility

Eshopbox equipped Home Kouzina with a unified technology stack to bring complete transparency and control across its supply chain. With centralized dashboards and automated updates, the brand gained end-to-end visibility into orders, inventory, and returns — enabling faster, data-driven decisions.

Key capabilities:

• **Centralized inventory management** to prevent overselling and stockouts across sales channels
• Real-time tracking from order creation to delivery for better customer experience
• Automated reports and analytics on fulfilment time, cost, and performance metrics
• Integrated returns management for seamless reverse logistics and faster restocking

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Outcome

Since partnering with Eshopbox, Home Kouzina has built a fulfilment foundation that delivers on its brand promise: fresh, authentic, and dependable.

• 30% reduction in average delivery timelines through zonal fulfilment
• 25% lower logistics cost due to optimised shipping routes and warehouse proximity
• 99.9% order accuracy rate achieved through automated workflows
• Increased geographical reach across major regions in India
• Real-time visibility into inventory and orders across all sales channels

With Eshopbox, Home Kouzina now delivers regional authenticity at national speed—bridging tradition and technology to serve customers across India with trust and consistency.

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