DELIGHT YOUR CUSTOMERS

Amazon-like customer experience

Make your website the best place to shop by offering an engaging, on-brand post-purchase experience. The opportunity is clear: Win your customers' hearts during the after-purchase journey, and you'll win customers for life.

Your own branded page will serve as a self-service tool for your customers.

Easy to install. Works with all ecommerce shopping carts.

Amazon-like experience for your customers to track their orders.

Increase your customer satisfaction score

Reduce customer support queries

The post-purchase experience is the key to customer loyalty

There's no point acquiring customers if you can't retain them. Modern-day customers want you to set clear expectations for order delivery, provide timely notifications and a simple way to exchange or return their products. Whether you're an established business or you're just starting out, delivering a post-purchase experience that drives customer retention is crucial to your business growth.

Meet Eshopbox. From effortless order tracking to easy returns, Eshopbox helps you deliver an exceptional post-purchase experience for your website orders.

5x

more likely to purchase again

4x

more likely to refer a friend to the company.

Go beyond the 'buy' button

Drive customer retention with engaging post-purchase order tracking, communication, and a branded customer experience.

Deliver a superior tracking experience

Eliminate shipping anxiety and convert shoppers into loyal customers. An Amazon-like tracking experience means your customers will always know where the order is, and when it will be delivered.

Keep your customers informed

Build trust and rapport through proactive order updates on Email, SMS, and Whatsapp at every step of the customer's purchase. Bid adieu to Where Is My Order (WISMO) calls.

Brand the customer portal

Build unique customer experiences with complete brand control and flexibility. Use your brand logo, custom domain and customise the look and feel of your customer portal.

Enable the track button

Enable the tracking button on your website to seamlessly redirect shoppers to your customer portal.

Deliver a superior tracking experience

Eliminate shipping anxiety and convert shoppers into loyal customers. An Amazon-like tracking experience means your customers will always know where the order is, and when it will be delivered.

Keep your customers informed

Build trust and rapport through proactive order updates on Email, SMS, and Whatsapp at every step of the customer's purchase. Bid adieu to Where Is My Order (WISMO) calls.

Brand the customer portal

Build unique customer experiences with complete brand control and flexibility. Use your brand logo, custom domain and customise the look and feel of your customer portal.

Enable the track button

Enable the tracking button on your website to seamlessly redirect shoppers to your customer portal

Purpose-built messages for engaging experiences across the retail journey.

Order Notifications

Order packed

Shipping soon

On the way

Out for delivery

Delivered

Return Notifications

Return initiated

Out for pick up

Picked up

On the way

Returned

Order Notifications

Order placed

Order packed

Shipping soon

In-transit

Out for delivery

Delivered

Returns Updates

Return initiated

Return approved

Out for pick up

Picked up

In progress

Returned

Give your customers the ultimate return experience

No more offline, time-consuming returns. Let your customers can easily initiate refunds and exchanges on the customer portal. With Eshopbox, you'll see your returns transform from a pain point to a competitive advantage.

Create flexible return rules

Set up your custom return rules — choose what products your customers can return, the return window, and more according to your unique business needs. Eshopbox powerful rule engine allows you to implement highly personalised return, refund, and cancellation policies.

Turn returns into exchanges

Retain revenue by providing product exchanges and recapture up to 35% in revenue. When your customers have the wrong colour or the wrong size, Eshopbox helps them find the right replacement with easy one-click exchanges.

35%

revenue can be recaptured by turning returns into exchanges

Offer customer-friendly refunds

Empower customers to choose how they would like to receive their refunds — in their bank account, original payment source, or as store credits.

67%

of customers prefer self-service over speaking to a company representative.

We have seen a drastic reduction in WISMO (where is my order) calls due to Eshopbox's superior tracking experience and timely notifications. Customers can easily return or exchange their products without any team involvement — our customer satisfaction scores are higher than ever before.

Akshat Singh
Senior Manager Digital, Blackberrys

Read Case Study

Manage the unexpected

Empower customers to easily resolve unforeseen order issues through a self-service portal. Save crucial team hours and reduce customer support calls.

Manage the unexpected

Proactively address delivery issues before your customer faces them. Customers will be able to easily modify their delivery location, time, and more. You can also create custom notifications that turn delays into moments that build trust.

Capture every return, get return snapshots

Not all returns are created equal. Eshopbox goes deeper with return composition, so you can see the exact breakdown of your returns: refunds, returns for store credit, and exchanges.

Learn from your returns

Transform returns into a real-time feedback loop that helps your team identify and solve product issues, clarify marketing messages, and eliminate the risk of guessing what to do next.

Customise return reasons far beyond “It's too big" or “ I just didn’t like it.” Choose what questions you want to ask to get to know your customers better — and keep them around longer.

My delivery attempt failed.

Your customer can request a delivery re-attempt.

I want to change my delivery information.

Your customer can modify their delivery information.

This product is not what I expected.

Your customer can initiate a refund.

I want to exchange my purchase.

Your customer can initiate an exchange.

I have changed my mind about the purchase.

Your customer can cancel their order.

My delivery attempt failed.

Your customer can request a delivery re-attempt.

I want to change my delivery information.

Your customer can modify their delivery information

This product is not what I expected.

Your customer can initiate a refund.

I want to exchange my purchase.

Your customer can initiate an exchange.

I have changed my mind about the purchase.

Your customer can cancel their order.

Your questions. Answered

We've put together some commonly asked questions to give you additional information about delighting your customers with Eshopbox.

How do I get the customer portal?

The customer portal is readily available for you once you have signed up with Eshopbox. All you need to do is customise the look and feel of your customer portal, configure your return and exchange policies, and enable the tracking on your website.

Learn more

What shopping carts does the customer portal work with?

The customer portal is compatible with all platforms.

Learn more

How does the customer portal help my customers?

Your customers will be able to track and manage their orders, returns and exchanges from the customer portal.

In case of exceptional events during order delivery, customer's can easily take action to resolve them. For example, your customer can change their delivery address or the date of delivery.

Learn more

How does the customer portal help me reduce support queries?

One of the advantages of the customer portal is that customers can contact a business out-of-hours when it best suits them and proactively find resolutions through self-service. It means that you don’t have to find additional resources to extend working hours and increase support team members. This helps reduce support queries and dependency.

Learn more

How does the customer portal help me increase my NPS score?

Customer satisfaction scores improve with the introduction of self-service portals because customers no longer need to wait around for agents to contact them to resolve their queries. This means that customers can get much faster, more satisfactory resolutions to their problems in a matter of moments.

Learn more

How do customer notifications work?

Eshopbox has pre-built customer notifications for each step of the customer's purchase. For example — order packed, order shipped, order delivered, and more. You can use the Eshopbox customer portal to configure these customer notifications.

Learn more

Does Eshopbox offer support to help us configure and deploy the customer portal?

Yes. Your customer success manager will be happy to assist you in setting up and implementing the customer portal.

Learn more

Is customer portal optimised for mobile?

Yes. The Eshopbox customer portal is optimised for all mobile devices — iOS and Android.

Learn more

Have more questions on how to delight customers with Eshopbox?

Increase repeat purchases. Win customers for life.

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