FULFIL YOUR ORDERS

Lightning fast fulfilment.
End-to-end experience.

Your customers get fast delivery, you get great pricing, world-class infrastructure and a fulfilment team that delivers a great experience.

Fast and accurate fulfilment is the key to ecommerce growth

Customers expectations are simple — they want exactly what has been ordered and they want it as fast as possible. Inaccurate orders or slow delivery times are likely to make you lose customers quickly and hurt your bottom line.

You need access to robust fulfilment infrastructure, reliable picking and packing operations, and a network of shipping providers to make sure the correct orders reach your customers fast. This means huge investments in staffing, infrastructure, and technology just to stay competitive.

Meet Eshopbox. Eshopbox fulfils your marketplace and shopping cart orders and helps you delight your customers with fast and affordable order fulfilment.

25%

of online shoppers have entirely cancelled an order because of slow delivery speeds.

53%

of consumers said that delivery time is an important factor when it comes to evaluating their online orders.

Store

Distribute your inventory

Store your inventory in Eshopbox's network of fulfilment centres to deliver orders faster and reduce shipping costs. Maximise your selling opportunities by making your inventory available to multiple sales channels.

Store inventory in state-of-the-art fulfilment centres

Track inventory and quantity on hand across multiple locations in real-time

Identify slow-moving inventory with high storage costs

Get proactive inventory replenishment reminders

Apply SKU-specific order rules for products that require special handling

Continuous inventory counts to maintain accurate product levels

Read our blog- Splitting inventory — a strategic business decision

Pick & Pack

Discover efficient order packing

Eshopbox streamlined picking and packing service ensures all orders are packed accurately and on time. As your orders start flowing into Eshopbox, our proprietary algorithm assigns a dispatch time and ensures your orders are shipped without any hassle.

Automated import of orders from your sales channels.

Intelligent order allocation to the optimal fulfilment centre for faster delivery to customers

Same-day order processing for orders received before 12 pm.

Track your orders from A to Z. See a quick timeline view of where your orders are in the fulfilment process.

Get a quick snapshot of orders that require action.

Easily find shipping-related information (e.g., weights, dimensions, or carrier service) with each order.

Leverage flash sale and daily deal sites, and scale for spikes in demand.

Add free samples, marketing inserts to enhance the customer experience.

Ecommerce metric refresher: Order picking accuracy (OPA)Understand how Eshopbox picks and packs your orders

99.63%

On-time order processing accuracy 99.63%

Ship

Deliver your orders fast with Eshopbox shipping

Eshopbox shipping is an affordable, end-to-end delivery service to get your orders in your customer's hands — fast. Eshopbox partners with leading courier companies to get you flat shipping rates. Your orders are automatically allocated to the optimal carrier to ensure a smooth delivery experience.

Eshopbox powerful network of shipping providers gets you

99.9% pin code coverage across India

Pay on Delivery (by cash or card) for customers

Order tracking for customers with assured delivery date

Return pickups from the customer with doorstep Quality Check

One place to manage your orders from creation to delivery

29k+

pin codes across India

45%

reduction in shipping costs

3.5

days — average time for order delivery

With Eshopbox we have been able to build the much-needed supply chain flexibility into our ecommerce operations. We have automated our order processing and delivery for multiple sales channels. Managing orders on big sales day have become a breeze. For us, Eshopbox has changed the fulfilment game.

Saurabh Bansal
Head of Digital, TCNS Clothing

Read Case Study

Save on shipping costs

With Eshopbox shipping, you get a flat rate for shipping your orders across India. No multiple couriers rates. No surcharges. No hidden fees. Get started immediately, with an enterprise-grade rate card without volume requirements.

Offer express shipping

100% of your customers across India qualify for express shipping. Our proprietary algorithm uses a combination of ground, air, and regional carriers to always deliver orders on time.

Increased reach

Make sure your products reach every customer without compromising on service levels. Eshopbox's network of shipping providers helps you deliver your products to more than 26,000 pin codes across India.

Real-time tracking

Stay in complete control of the order fulfilment and delivery process with real-time order updates on the Eshopbox workspace. Whether your order is in transit, delivered to the customer, or Returned to Origin (RTO); you are always in the loop.

Provide flexible payment options

Empower your customers to choose a preferred mode of payment like Card on delivery and Cash on Delivery (COD). Achieve rapid business growth through improved cash-flows with our automated remittance cycles.

Exception management

Keep a tab on unsuccessful deliveries to reduce incidents of RTO with daily reports from our control tower. Easily take actions like re-attempts, cancellations, and more on the Eshopbox workspace.

Zero weight disputes

The weigh and dimensions of each product received at Eshopbox fulfilment centre is captured using a Cubi scan machine. This eliminates any weight discrepancies and allows you to reconcile shipping charges easily.

Advanced shipping rules

Set up your own automation rules and shipping pre-sets to stay on top of your order fulfilment game. Use advanced order filters to choose which orders need express deliveries.

Offer an exceptional post-purchase experience

Delight your customers

Give customers a self-service portal

Provide a clear expected date of delivery

Let customer track their order status in real-time

Let customers take action in case of failed delivery attempts

Notify your customers with order updates on email and SMS

Let customers initiate returns, refunds, and exchanges easily

Delight your customers

Value added services

Get custom services to address your unique business needs. We have dedicated services to enhance your fulfilment needs.

Eshopbox packaging

Eshopbox gives you access to cost-effective, high-quality packaging material for your marketplace and website orders. Eshopbox packaging selection algorithm selects the most suitable packaging for each order based on order size and material sustainability.

Learn more

Return management

At Eshopbox, every return is treated with the same importance as an order. From tracking returns to restocking them and making them available for sale, Eshopbox processes your returns as fast as possible to help you recover maximum value.

Learn more

Special projects

You can request special projects for anything that goes beyond the normal work needed to process your inventory and orders. This includes tasks like counting inventory, repackaging products, quality control, bagging products, kitting, de-kitting or any other generic task not a part of our standard services.

Eshopbox packaging

Eshopbox gives you access to cost-effective, high-quality packaging material for your marketplace and website orders. Eshopbox packaging selection algorithm selects the most suitable packaging for each order based on order size and material sustainability

Learn more

Returns Management

At Eshopbox, every return is treated with the same importance as an order. From tracking returns to restocking them and making them available for sale, Eshopbox processes your returns as fast as possible to help you recover maximum value.

Learn more

Special Projects

You can request special projects for anything that goes beyond the normal work needed to process your inventory and orders. This includes tasks like counting inventory, repackaging products, quality control, bagging products, kitting, de-kitting, returns management or any other generic task not a part of our standard services.

Learn more

Your questions. Answered

We've put together some commonly asked questions to give you additional information about fulfilling your orders with Eshopbox.

How does fulfilment by Eshopbox work?

After you have signed up with Eshopbox, you need to register the Eshopbox fulfilment centres that you wish to use as additional places of business. Then you need to prepare and label your products and packages for shipping. You ship your products to us. We receive and store your product units in our fulfilment centre. We will ship your orders directly from our fulfilment centre to the customers.

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Where are Eshopbox fulfilment centres located?

Eshopbox's growing network of fulfilment centres is spread across India. Currently, Eshopbox fulfilment centres are located in Gurgaon, Mumbai, Bengaluru, Hyderabad, Chennai, and Kolkatta. We will continuously expand our fulfilment network to more locations across India so that you can reach more customers faster.

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How do I distribute inventory to Eshopbox facilities?

Once you have an active Eshopbox subscription, you can register Eshopbox facilities as your Place of Business (POB). Based on your customer demand, distribute your inventory to Eshopbox fulfilment centres. Over time, Eshopbox will provide intelligent recommendations on what SKUs to restock at which fulfilment centre based on sales, days on hand, and seasonal trends.

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How do I get my products to the Eshopbox fulfilment centre?

Simply follow the below steps to get your products to Eshopbox fulfilment centres:

1. Sign up with Eshopbox

2. Register Eshopbox fulfilment centres as your place of business

3. Send inventory

Learn more

Is inventory stored in Eshopbox safe?

All fulfilment centres in the Eshopbox fulfilment network are secure facilities with a highly automated pick, pack and ship processes to facilitate the safe and timely processing of merchant orders.

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Do I need to register Eshopbox FC as an Additional Place of Business (APOB)?

Yes. After you have signed up with Eshopbox, you will need to register our fulfilment centre as your additional place of business with the tax authorities. To start selling any taxable goods, you need to register under the sales tax law by adding our fulfilment centre as your additional place of business with tax authorities.

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What product categories can I fulfil with Eshopbox?

You can fulfil the following product categories with Eshopbox: Apparel and accessories, Footwear, Health and wellness, Baby Products, Beauty, Books, Consumer Electronics (including Cameras and Video Games-Consoles), Digital Accessories (including Mobile Accessories, Electronics Accessories and PC Accessories), Home, Jewellery, Kitchen, Luggage, Mobile Phones, Movies, Personal Care Appliances, Personal Computers, Tablets, Toys, Video games (consoles and games), and Watches. More categories are coming soon.

There are certain products for which we do not offer fulfilment services. Learn more about restricted and prohibited products

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How much does Eshopbox shipping cost?

Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Request a quote

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What shipping carriers do you use?

Eshopbox partners will leading shipping carriers in India to help you deliver across more than 28,000 pin codes across India. Eshopbox delivery partners include:

A) Hyperlocal delivery providers like Wefast, Dunzo, and ExpressBees.

B) National delivery partners like Delhivery, Bluedart, Amazon transport service, E-Kart, and IndiaPost.

C) Remote area delivery partners like Loadshare, Gati

Learn more

How does the carrier selection work?

Eshopbox's proprietary carrier selection algorithm automatically selects the most optimal carrier based on customer destination and delivery speed to optimise shipping costs.

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Do you offer shipping insurance? Is there any maximum coverage amount?

Yes, Eshopbox offers shipping insurance to its customers. All domestic shipments are insured up to an amount of Rs 5000.

Learn more

Does Eshopbox fulfil B2B or Wholesale orders?

Yes, Eshopbox can fulfil larger wholesale or B2B orders at an additional cost, including labelling, pre-paid, pallet preparation, freight quote, and more.

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Can Eshopbox pack my orders in my branded boxes?

Yes, Eshopbox allows you to use branded boxes for your orders. You can send packaging material to Eshopbox fulfilment centres and provide the packing instructions for your SKUs.

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Do you guarantee your service levels?

Eshopbox partners with industry leading shipping providers to make sure service levels are never compromised. Read about Eshopbox service level agreement

Learn more

Have more questions on how to fulfil orders with Eshopbox?

Make ultra-fast fulfilment your competitive advantage

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