For over 60 years, Rama Filters has manufactured products that make everyday life healthier and easier. As the world's leading manufacturer of stainless-steel gravity water filter systems, sold globally under various brands, they've built a reputation for lasting quality. Their product range includes LPG stoves, wet grinders, pressure cookers, and mixer grinders, all designed with the same commitment to durability and reliability.

When it came to shipping, Rama Filters wanted the same standards they apply to their products — speed, consistency, and complete visibility. Partnering with Eshopbox ensured their deliveries matched the quality of what was inside the box.

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Key shipping challenges

Rama Filters encountered a few operational challenges in their shipping process. While their products were built to last, the journey from warehouse to customer wasn’t always as seamless, revealing areas that needed improvement.

Challenge #1: Delivery delays and slow issue resolution

Before partnering with Eshopbox, resolving delivery-related issues was slower than ideal. The absence of structured communication caused ongoing delays and adversely affected customer satisfaction.

Challenge #2: Lack of real-time visibility

Without real-time tracking, Rama Filters had limited visibility into shipment locations and delivery performance, making it difficult to address issues proactively. As a result, corrective actions were often delayed, and opportunities to enhance the customer experience were missed.

Challenge #3: Operational complexity from fragmented shipping

Service quality, delivery reach, and tracking reliability varied across regions. These gaps made it difficult to streamline operations, scale efficiently, and provide a consistently seamless customer experience across India.

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Our Solution

1. Dedicated shipping support with structured communication

Rama Filters uses Eshopbox's ticket system to log, track, and efficiently resolve every shipping query. Dedicated customer success managers monitor operations and provide regular updates, giving the team clear visibility into the current status and timelines.

Impact: With 100% of delivery exceptions now addressed promptly, resolution times have improved significantly, reducing shipping-related customer queries and ensuring orders are dispatched on time.

2. Real-time tracking & workspace visibility

Using Eshopbox’s workspace, the Rama Filters team has instant access to live order updates — from the moment an order is packed until it reaches the customer. This real-time visibility allows them to monitor delivery performance closely and take quick action when needed.

Impact: The team could now identify and address delivery issues early while making data-driven decisions, leading to smoother deliveries and more predictable shipping timelines.

3. Streamlined shipping with on-time delivery

Rama Filters ships through Eshopbox’s extensive courier network, which combines strong partnerships with multiple leading delivery providers and optimized service allocation for each shipment. This approach ensures fast, reliable, and cost-effective deliveries to over 29,000 pin codes across India. Customer satisfaction increases from real-time tracking, delivery updates, and consistent on-time deliveries.

Impact: Consistently high on-time delivery rates, faster shipping speeds, and streamlined operations that ensure customers receive quick and reliable deliveries.

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Outcome

With Eshopbox managing its shipping, Rama Filters now delivers with the same speed and consistency that define the brand’s standards.

• Deliveries reached customers 98.9% on time, reinforcing reliability.
• Average shipping time dropped to 1.2 days, ensuring orders are dispatched quickly after purchase.
• Overall delivery speed improved by 20% nationwide.
• Every delivery exception was addressed and actioned promptly, preventing delays from escalating.

The result: a shipping process that runs smoothly in the background, allowing Rama Filters to focus on what it does best — creating products customers love, while Eshopbox ensures they arrive exactly as promised.

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