Shipping is a treasure trove of ecommerce order fulfilment as customers can be won over with fast, affordable shipping. In fact, 90% of customers consider shipping options a vital factor in their shopping experience.
As per the statistics, it’s clear that makes meeting their expectations is nothing less than crucial in order to sustain and grow in the ecommerce landscape.
Unfortunately, ecommerce brands face many challenges with shipping. It generally means high shipping costs, pressure to ship faster, growing support queries, and increasing complexity in the entire ecommerce logistics.
Optimising shipping isn't easy, but with innovative strategies and planning, ecommerce brands can attain long-term success.
In this blog, you will learn what is ecommerce shipping, what are the challenges of shipping that ecommerce brands face and how to solve them.
Ecommerce shipping refers to all the services that are required to transport online orders from a fulfilment warehouse to the customer's doorstep.
Ecommerce shipping is a challenging aspect for most online businesses. So, it's essential for ecommerce brands to create an effective shipping strategy that ensures seamless order fulfilment, keeps a check on costs, and delights their customers.
Here are the 6 ecommerce shipping issues with the best strategies to solve them:
When it comes to expedited shipping, you’re not just competing with other ecommerce brands. You’re up against major marketplaces like Amazon that offer expedited shipping, including free 2-day delivery options.
Solution: If you want to achieve lightning-fast shipping speed, you can:
Eshopbox’s tech-enabled fulfilment enables you to store your inventory closer to your customers across India, cuts down picking and packing time and reduces manual errors. As a result, your orders are shipped faster than ever.
Shipping costs form one of the most substantial expenses for ecommerce businesses. Moreover, the faster shipping options are expensive.
According to research, high shipping costs constitute 58% of all shopping cart abandonment—demonstrating that shipping costs not only impact the customer experience but also determine the profit margins for your business.
Solution: If you want to reduce shipping costs, you can:
Eshopbox drives down shipping costs by 45% with its distributed network of fulfilment centres, strong shipping network, negotiated shipping rates, and discounted fulfilment supplies.
In ecommerce, the order volume doesn't stay constant all year long. Your inventory levels fluctuate based on seasons, flash sales, festive sales, discounts, and more. If you don’t plan accordingly, you can run into the following situations:
Solution: If you want to handle fluctuating order volume, you can:
Once your orders are in transit, you have less or no control over the shipping carrier. Therefore, you cannot guarantee on-time delivery to your customers. On top of that, you also lose the visibility of your orders when they are shipped.
Solution: If you want to master last-mile delivery, you can:
Effectively managing fulfilment processes involves a great deal of data, analytics, and reporting. Unfortunately, many ecommerce brands struggle with accurate data logging and making sense of too much information. Moreover, data is not enough. You need data-driven reports and insights to steer your ecommerce business in the right direction and make informed decisions.
Solution: If you want to leverage data, you can partner up with Eshopbox:
Ensuring an uninterrupted order fulfilment doesn’t come easy for most ecommerce brands. Especially, when inventory levels fluctuate with every transaction. Most of the time, brands don’t have sufficient information regarding— which products are running low, when to reorder and how to avoid overselling.
Solution: If you want to manage inventory and forecast demand, you can:
With the ecommerce sector becoming increasingly competitive, online brands must meet customer expectations and outdo their competitors. While ecommerce brands face many ecommerce shipping challenges, technology, infrastructure, automation, and strategic steps can help brands overcome these issues. However, some brands may benefit more from outsourcing their ecommerce fulfilment to a 3PL provider like Eshopbox so that shipping and fulfilment are tackled behind the scenes—enabling ecommerce brands to grow indefinitely.