Reduce RTO losses and eliminate courier overcharges on every order

A COD order that comes back costs you the freight both ways, and you lose the sale. We check every order for that risk before it ships, contact the buyer when a delivery fails, and check the courier bill so you pay for the weight you actually sent.

96% guaranteed on-time delivery.

We pick the courier by how well it performs on that route, not by price alone.

Pre-dispatch RTO protection.

Flag and auto-hold high-risk COD orders before inventory leaves the warehouse.

Zero weight overcharges.

Automated weight verification eliminates inflated carrier billing and invalid RTO freight fees.

TRUSTED BY ENTERPRISE LEADER

Reduce RTO losses and eliminate courier overcharges on every order

A COD order that comes back costs you the freight both ways, and you lose the sale. We check every order for that risk before it ships, contact the buyer when a delivery fails, and check the courier bill so you pay for the weight you actually sent.

Schedule a demo

Get your custom rate card and shipping audit

Share your order volume details below to receive a custom shipping proposal within 1 business day.

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The trusted by
‍enterprise leaders

99.5%

On-time delivery guarantee

29,000+

Pin codes across India

Up to 40%

Lower shipping expenses

0

Weight overcharges

SHIPPING AND NDR COMPARISON

Standard courier aggregator vs. the
Eshopbox Ship stack

The same order volume, two very different outcomes on your P and L.

Shipping Metric

Standard Aggregator

Eshopbox Ship Stack

Failed Delivery Recovery

Manual follow-up, high RTO

Automated NDR and WhatsApp buyer alerts

On-Time Delivery Rate

Variable by carrier

95% guaranteed (SLA-backed)

Weight Discrepancies

3 to 5% margin loss to carrier claims

0 overcharges via Net Weight Assurance

COD Risk Management

Post-dispatch reaction

Pre-dispatch AI risk scoring and auto-holds

Workflow element

Invoice issuer& payout owner

Eshopbox Seller Account

Your Own Seller Account

Eshopbox issues invoice, aggregates all marketplace receipts, then wires one weekly net-sweep to you

Brand receives dozens of individual settlements; cash flow is staggered per marketplace

Workflow element

Fee & charge audit

Eshopbox Seller Account

Your Own Seller Account

Automated ledger flags over-weight fees, ad cross-charges, negative settlements in real time

Manual download of CSVs and pivot-tables; discrepancies often discovered after claim window closes

Workflow element

Claim filing & follow-up

Eshopbox Seller Account

Your Own Seller Account

Smart logic auto-generates claim with time-stamped evidence and pursues it until reimbursement clears—no brand action required

Finance team must collate proof, submit ticket, chase marketplace, and re-post GL entries

Workflow element

Compliance risk (GST, TDS, EPR)

Eshopbox Seller Account

Your Own Seller Account

Lies with Eshopbox as legal seller; brand only books a purchase from Eshopbox

Brand shoulders tax filings, audits and any non-compliance penalties

Workflow element

Finance hours consumed

Eshopbox Seller Account

Your Own Seller Account

Near-zero—review a single statement once a week

1-2 days per week on reconciliation & claims

Workflow element

Cost model

Eshopbox Seller Account

Your Own Seller Account

Success-fee baked into Eshopbox commission—no extra headcount or per-claim fee

Salaries or outsourcing fees scale with order volume

Shipping Metric Standard Aggregator Eshopbox Ship Stack
Failed Delivery Recovery Manual follow-up, high RTO Automated NDR and WhatsApp buyer alerts
On-Time Delivery Rate Variable by carrier 95% guaranteed (SLA-backed)
Weight Discrepancies 3 to 5% margin loss to carrier claims 0 overcharges via Net Weight Assurance
COD Risk Management Post-dispatch reaction Pre-dispatch AI risk scoring and auto-holds

Preventing failed round trips and auditing freight billing saves high-volume D2C brands up to 40% on overall shipping expenses.

WHERE MARGINS LEAKS

Built to fix the logistics bottlenecks
hurting your margin

Three last-mile failure points, and how Eshopbox Ship closes each one.

Shipping Metric

Standard Aggregator

Eshopbox Ship Stack

Failed Delivery Recovery

Manual follow-up, high RTO

Automated NDR and WhatsApp buyer alerts

On-Time Delivery Rate

Variable by carrier

95% guaranteed (SLA-backed)

Weight Discrepancies

3 to 5% margin loss to carrier claims

0 overcharges via Net Weight Assurance

COD Risk Management

Post-dispatch reaction

Pre-dispatch AI risk scoring and auto-holds

Workflow element

Invoice issuer& payout owner

Eshopbox Seller Account

Your Own Seller Account

Eshopbox issues invoice, aggregates all marketplace receipts, then wires one weekly net-sweep to you

Brand receives dozens of individual settlements; cash flow is staggered per marketplace

Workflow element

Fee & charge audit

Eshopbox Seller Account

Your Own Seller Account

Automated ledger flags over-weight fees, ad cross-charges, negative settlements in real time

Manual download of CSVs and pivot-tables; discrepancies often discovered after claim window closes

Workflow element

Claim filing & follow-up

Eshopbox Seller Account

Your Own Seller Account

Smart logic auto-generates claim with time-stamped evidence and pursues it until reimbursement clears—no brand action required

Finance team must collate proof, submit ticket, chase marketplace, and re-post GL entries

Workflow element

Compliance risk (GST, TDS, EPR)

Eshopbox Seller Account

Your Own Seller Account

Lies with Eshopbox as legal seller; brand only books a purchase from Eshopbox

Brand shoulders tax filings, audits and any non-compliance penalties

Workflow element

Finance hours consumed

Eshopbox Seller Account

Your Own Seller Account

Near-zero—review a single statement once a week

1-2 days per week on reconciliation & claims

Workflow element

Cost model

Eshopbox Seller Account

Your Own Seller Account

Success-fee baked into Eshopbox commission—no extra headcount or per-claim fee

Salaries or outsourcing fees scale with order volume

High COD return rates (RTO)

The Challenge

Returned COD orders destroy profitability because brands pay both forward and return shipping on uncollected items.

The Solution

Pre-dispatch address validation and buyer risk scoring flag high-risk orders so you only ship orders likely to convert.

Unresolved non-delivery reports (NDR)

The Challenge

Couriers mark customer unavailable without calling, triggering automatic returns on valid orders.

The Solution

Real-time NDR tracking contacts buyers instantly via WhatsApp to re-schedule deliveries and verify addresses before RTO initiates.

Inflated courier invoices

The Challenge

Multi-carrier shipping portals frequently bill incorrect volumetric weights, silently eroding product margins.

The Solution

Automated weight and dimension auditing ensures exact billing with automatic dispute filing for courier errors.

farmley
Farmley-logo
“Eshopbox's pricing is simple with all-inclusive services. It gives our customers a smooth ride from purchase through delivery and beyond.

Samarth Taneja,

Founding Member, Farmley

POST-PURCHASE EXPERIENCE

Marketplace-grade post-purchase
experience

Keep buyers informed from checkout to doorstep, on your brand.

Shipping Metric

Standard Aggregator

Eshopbox Ship Stack

Failed Delivery Recovery

Manual follow-up, high RTO

Automated NDR and WhatsApp buyer alerts

On-Time Delivery Rate

Variable by carrier

95% guaranteed (SLA-backed)

Weight Discrepancies

3 to 5% margin loss to carrier claims

0 overcharges via Net Weight Assurance

COD Risk Management

Post-dispatch reaction

Pre-dispatch AI risk scoring and auto-holds

Workflow element

Invoice issuer& payout owner

Eshopbox Seller Account

Your Own Seller Account

Eshopbox issues invoice, aggregates all marketplace receipts, then wires one weekly net-sweep to you

Brand receives dozens of individual settlements; cash flow is staggered per marketplace

Workflow element

Fee & charge audit

Eshopbox Seller Account

Your Own Seller Account

Automated ledger flags over-weight fees, ad cross-charges, negative settlements in real time

Manual download of CSVs and pivot-tables; discrepancies often discovered after claim window closes

Workflow element

Claim filing & follow-up

Eshopbox Seller Account

Your Own Seller Account

Smart logic auto-generates claim with time-stamped evidence and pursues it until reimbursement clears—no brand action required

Finance team must collate proof, submit ticket, chase marketplace, and re-post GL entries

Workflow element

Compliance risk (GST, TDS, EPR)

Eshopbox Seller Account

Your Own Seller Account

Lies with Eshopbox as legal seller; brand only books a purchase from Eshopbox

Brand shoulders tax filings, audits and any non-compliance penalties

Workflow element

Finance hours consumed

Eshopbox Seller Account

Your Own Seller Account

Near-zero—review a single statement once a week

1-2 days per week on reconciliation & claims

Workflow element

Cost model

Eshopbox Seller Account

Your Own Seller Account

Success-fee baked into Eshopbox commission—no extra headcount or per-claim fee

Salaries or outsourcing fees scale with order volume

Branded tracking portal

Buyers track the order on your own domain, and raise a return or an exchange from the same page.

WhatsApp order notifications

Proactive transit updates reduce where is my order support tickets and improve first-attempt delivery success.

Nationwide pin code coverage

Reach 29,000+ Indian pin codes through optimized surface and express routes.

Dedicated shipping FAQ

What does the 96% on-time delivery guarantee cover?

We commit to delivering 96% of your orders inside the promised window. We track it per lane and review the number with you, and where a route keeps slipping we move that volume to a courier that performs better on it.

Will this work with the systems we already use?

Yes. Eshopbox integrates directly with Shopify, WooCommerce, Magento, and ERP systems for automated order import and tracking sync.

farmley
Farmley-logo
““We realised that we had to find an experienced fulfilment provider with expertise in multichannel ecommerce, which led us to Eshopbox. Working with them has allowed us to maximise our shot at increasing sales—without losing control and committing inventory to a few channels. We hit three goals simultaneously—increasing our AOV, reducing shipping costs and improving profitability. Our goals now seem achievable, and we aim to achieve 3X growth by expanding to new sales channels with Eshopbox.

Aniruddha Dutt

Head of Ecommerce, Pidilite
Linen
W-logo
“Inventory distribution across multiple locations has proved to be a big difference for our marketplace business with our products getting closer to the customer. We are strategically storing inventory in 3 Eshopbox fulfilment centres now. We have seen an increase in 2-day shipping reach by 103%. Not only is this better for our customers but we also gain a 13% savings on the bottom line.

Shruti Agrawal, Head Marketing-

Aditya Birla Group, Linen Club
W-logo
“With Eshopbox we have been able to build the much-needed supply chain flexibility into our ecommerce operations. We have automated our order processing and delivery for multiple sales channels. Managing orders on big sales day have become a breeze. For us, Eshopbox has changed the fulfilment game.

Saurabh Bansal


Head of Digital, TCNS Clothing
Linen
Linen
W-logo
“We've found a great partner in Eshopbox. Meeting the order processing demands of multiple channels is an industry-wide challenge. Eshopbox with its technology and fulfilment expertise achieves high order accuracy, consistently. They bring in the agility required to adapt and deliver a great customer experience. Eshopbox gives our customers a smooth ride from purchase through delivery and beyond.

Dhanendra Rathore

Category lead- Ecommerce, Raymond
Linen
W-logo
“Eshopbox offered us a quick and scalable transformation for making our products available across all ecommerce channels.

Puneet Sood

National Business Head
North & West India & Global Head
Apparel Business at Royal Enfield

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1000+

orders per month

Looks like you're not there yet. Once you hit that milestone, Eshopbox would be a great home for your fulfillment needs.