Case Study
Case Study
Apparel & Accessories
Enterprise

How TCNS fulfils up to 8,000 orders daily with Eshopbox

We needed a partner who could work with various marketplace models and our own brand website with a unified inventory. Eshopbox offered a customised solution that was the perfect fit for our needs. Additionally, they had extensive experience, having worked with multiple enterprise brands with high order volumes. During the course of our partnership with Eshopbox, our ecommerce business has grown multifold, and we have added several new sales channels. Looking back, we made the right choice in making Eshopbox our business partner.
- Saurabh Bansal, Head of Digital, TCNS Clothing

About TCNS Clothing

TCNS Clothing is one of India's leading branded apparel conglomerates for women. The organisation grew out of contemporary Indian woman’s need for innovative ready to wear that combines fashion and functionality.

TCNS is an aggressive player in the ready to wear apparel segment with reputed brands such as W, Aurelia, and Wishful that are part of its portfolio. The company has a massive offline reach with over 540 exclusive brand outlets, 1450 large format store outlets and 1500 multi-brand outlets. TCNS wanted to replicate this kind of market dominance and create a strong online presence.


Their first exposure to the challenges of high volume order fulfilment

TCNS operated on multiple channels for different brands from its portfolio, which means they needed to process high order volumes while adhering to different channel SLAs. The team at TCNS knew that to scale their ecommerce they needed to find a reliable order fulfilment solution.

To achieve this, TCNS started looking for fulfilment partners who have previously worked with enterprise brands and have an in-depth understanding of multi-channel fulfilment. They were looking for a reliable inbred technology and logistics company that could help them unlock their ecommerce potential.


Enter Eshopbox

Eshopbox offered TCNS a solution that directly addressed their pain point —  high volume order fulfilment with strict SLA compliance.

The Eshopbox solution: More than just high volume order fulfilment


  • Distributed fulfilment network: TCNS could split their inventory across India to Eshopbox distributed network of fulfilment centres. This allowed them to reduce shipping costs and offer ultra-fast delivery to their customers.
  • Unified inventory:TCNS could operate on multiple sales channels with the same inventory while also getting seller privileges like Amazon Prime for all of their inventory.
  • Ultra-fast order processing: TCNS could scale across multiple channels by leveraging Eshopbox's streamlined picking and packing with multiple cutoff processing times (CPT's) for each channel.
  • Strict SLA compliance: Eshopbox guaranteed to meet the Service Level Agreement (SLA) for every channel, this meant TCNS did not need to worry about SLA breach penalties; even during peak order volumes.
  • Seamless return management: Eshopbox powerful return management workflow allowed returns to be processed quickly. Items in good condition were restocked and TCNS would get automated reports to file for claims for items in bad condition.

The problem

The solution

99.63%

order accuracy

4X

increase in sell-through

120+

team hours saved per week

The payoff

99.63%

order accuracy

4X

increase in sell-through

120+

team hours saved per week