Case Study

Meraki is an apparel and accessories brand which embodies simplicity in its design. Their focus on curated silhouettes and linen fabrics differentiates them from other brands.

Case Study

Apparel & Accessories

Footwear & Bags

Start Up

How Meraki stays lean and focused by outsourcing order fulfilment to Eshopbox

We wanted to consolidate inventory at a single point and handle multiple channel sales and order processing. Eshopbox proved to be our one point solution for the same. For a startup brand, Eshopbox gave us ready infrastructure to handle the same. The agility & proactiveness with which the team at Eshopbox acted upon helped us get listed on all relevant portals. They took away the complexity of cataloguing, order management, and fulfilment, leaving us enough time to focus on our growth. With the execution of the marketplace operations off our responsibility, we were able to concentrate on strategy and sustainable growth.

Garima Joshi, Founder, Meraki

The problem

Meraki is a new entrant in the business of fashion for the modern Indian woman. They offer their products through curated retail stores and various ecommerce channels. Meraki had a clear focus — to deliver a premium experience around their product to their consumers online. Rather than spending time on managing inventory and shipping orders by themselves, they wanted an ecommerce fulfilment expert to handle their day-to-day operations while their team focused on building great products and marketing their brand.

Meraki’s ideal fulfilment service provider had to be cost-effective, quick in onboarding and well-integrated with sales channels.

The solution

Eshopbox, from the outset, was a simple, turnkey solution that fit Meraki’s requirement. After getting comparable quotes from other 3PL companies, Meraki realised that most 3PL's had a confusing pricing structure with various per-item fees, which made it hard to calculate ultimate costs. On top of that, they had to bring in a technology vendor for inventory and order management. In comparison to the traditional 3PL solutions, Eshopbox had the following to offer:

An easy to use interface to manage operations.
One system of truth for all inventory and order information.
One-click integration with Amazon, Flipkart and Shopify.
Simple and transparent, pay-as-you-go pricing.
15-day go-live plan with an account manager to complete the setup.

90

hours of team effort saved weekly

54%

lower cost of operations

0

capital investment

The payoff

Eshopbox shipped Meraki’s first customer order on the 20th day of the engagement. With access to state-of-the-art fulfilment centres, Meraki saved on infrastructure and team costs to run their operations. All that money, time and focus has been invested in production and marketing to help them achieve higher sales across multiple channels.

120 hours saved every month, otherwise spent in ecommerce operations
0 capital investment to access consolidated fulfilment infrastructure
40% reduction in operational costs

‍

After considering 3 alternatives, we finally went ahead with Eshopbox because it promised to simplify the complexity of multiple channel sales, the best service support with a dedicated Key Accounts Manager to service our brand. The response we got from Eshopbox was equal to what a brand from any corporate house would have got. Right then we knew that Eshopbox is the partner who would care and give equal importance to our brand and help us grow the business. The dedicated Key Accounts team, persistent Cataloguing team, efficient and responsive supply chain team (Warehousing & Fulfilment) made Eshopbox an efficient and perfect partner for our ecommerce requirement. We are so satisfied that we are planning to shift our own web-store fulfilment as well with them.