Case Study
Case Study
Mide Size
Apparel & Accessories

How Zero Risque was able to fulfil 10X orders for facemasks during the pandemic

Our customers for facemasks get accustomed to best in product and service and often want this in quick time. But ever since working with Eshopbox, we have managed to delight our customers every day. This has led to a massive increase in our returning customer base which has been a pleasant surprise.
- Abhas Kumat, Concept owner, Zero Risque

About Zero Risque

The COVID-19 pandemic has spurred demand for a variety of products- from supplements and home workouts to sanitisers and disinfecting wipes — but one that really stands out is facemasks. This need quickly transformed into a trend that saw a lot of interest from all industries as a mark of support for their community. However, Zero Risque emerged as a reliable expert offering trendy yet safe products for people at large.

With over 30 years of experience in manufacturing and their unique blend of technology, utility and fashion- Zero Risque was able to offer a sustainable solution and a unique product experience. They collaborated with a leading Swiss Technology firm Heiq Vioblock to bring one of a kind reusable masks in the market which were 99.97% effective against viruses and bacteria.


Manage quick scale and efficient order processing

But with its unique offering, it did not take much long for demand to pick up for their products which led to a strain on their operations. The orders scaled up at a fast pace and they needed a fulfilment partner that could keep up.

Zero Risque had a clear ask from their fulfilment partner — the ability to quickly scale order processing to 10X orders from Business as Usual and reduce the time taken for order processing during the lockdown.


Enter Eshopbox

Eshopbox has been Zero Risque's fulfilment partner for all their e-commerce channels including the website and were able to provide a seamless fulfilment experience for their customers during the pandemic.

The Eshopbox advantage

Eshopbox was able to offer a solution to their problems through its scalable and tech-enabled fulfilment network built over years of experience in managing such a surge delivering the following benefits:

  • Fast fulfilment at scale for a surge of 10X in orders from their website
  • On-time order processing within SLA for all sales channels
  • No increase in fixed costs during the surge months leading to costs savings
  • Maintain Amazon Prime badge through exceptional fulfilment efficiency

By outsourcing fulfilment to Eshopbox, Zero Risque was able to focus on more product innovations and create demand for their brand while the operations were on auto-pilot.

The problem

The solution

99.9%

On-time order processing

10X

growth in website orders

99.7%

order processing accuracy

The payoff

99.9%

On-time order processing

10X

growth in website orders

99.7%

order processing accuracy