Case Study
Case Study
Heath & Beauty
Start Up

How Plixlife chose Eshopbox fulfilled Prime to improve customer satisfaction on Amazon

Our collaboration with Eshopbox has allowed us to serve our customers on Amazon in the best way possible. Owing to the Amazon Prime badge, we receive a lot of orders with stringent processing and delivery timelines. However, the Eshopbox team has been able to seamlessly manage Amazon's compliance requirements. We have seen a drastic improvement in customer satisfaction leading to a stronger presence on Amazon.
- Rishubh Satiya, Cofounder Plixlife

About Plixlife

As a leading player in the health and wellness sector, Plixlife provides plant-based nutrition to its customers for a healthy lifestyle. Plixlife aims to help fuel the body using natural ingredients that complement workout and exercise routines.

Committed to offering clean, innovative and sustainable solutions, Plixlife discovered the great potential in offering soy-free, gluten-free nutrition for its customers. Now, Plixlife has slowly expanded its product portfolio with superfoods, immunity boosters and natural beauty supplements all in the mix.

The challenges of providing an enhanced shopping experience on Amazon

Nutrition, health and wellness has seen an exponential increase in demand and competition especially in leading marketplaces like Amazon, which can be challenging to fulfil consistently. Plixlife wanted to have high discoverability for their products on Amazon — for which they needed to fulfil fundamental customer expectations like next day delivery while meeting Amazon's strict compliance standards.

Enter Eshopbox

Eshopbox offered Plixlife a solution completely customised to their unique needs which directly addressed their pain point — which was adopting a new operational model to establish a strong online presence on the biggest marketplace in the world.

The Eshopbox advantage

  • 100% of Plixlife products have the Amazon Prime badge, without sending inventory to Amazon warehouses.
  • Plixlife could avoid strict Fulfillment by Amazon (FBA) requirements and experience hassle-free and flexible ecommerce operations.
  • Retained greater control of their inventory and fulfilment to ensure a seamless customer experience.
  • Better service and reduced lead times through quick responses and proactive support provided by Eshopbox fulfilment experts.

What's next for Plixlife?

After successfully establishing a strong footprint on the largest marketplace, Plixlife is now looking to replicate the same success on Flipkart and on their Shopify store. With Eshopbox, Plixlife will be able to generate more revenue by expanding its product reach across the country.

The problem

The solution

100%

products having Amazon Prime badge

99.5%

orders fulfilment accuracy

15 days

inventory turnaround

The payoff

100%

products having Amazon Prime badge

99.5%

orders fulfilment accuracy

15 days

inventory turnaround