Case Study
Case Study
Heath & Beauty
Start Up

How Plixlife chose Eshopbox fulfilled Prime to improve customer satisfaction on Amazon

Our collaboration with Eshopbox has allowed us to serve our customers on Amazon in the best way possible. Owing to the Amazon Prime badge, we receive a lot of orders with stringent processing and delivery timelines. However, the Eshopbox team has been able to seamlessly manage Amazon's compliance requirements. We have seen a drastic improvement in customer satisfaction leading to a stronger presence on Amazon.
- Rishubh Satiya, Cofounder Plixlife

About Plixlife

As a leading player in the health and wellness sector, Plixlife provides plant-based nutrition to its customers for a healthy lifestyle. Plixlife aims to help fuel the body using natural ingredients that complement workout and exercise routines.

Committed to offering clean, innovative and sustainable solutions, Plixlife discovered the great potential in offering soy-free, gluten-free nutrition for its customers. Now, Plixlife has slowly expanded its product portfolio with superfoods, immunity boosters and natural beauty supplements all in the mix.

The challenges of providing an enhanced shopping experience on Amazon

Nutrition, health and wellness has seen an exponential increase in demand and competition especially in leading marketplaces like Amazon, which can be challenging to fulfil consistently. Plixlife wanted to have high discoverability for their products on Amazon — for which they needed to fulfil fundamental customer expectations like next day delivery while meeting Amazon's strict compliance standards.

Enter Eshopbox

Eshopbox offered Plixlife a solution completely customised to their unique needs which directly addressed their pain point — which was adopting a new operational model to establish a strong online presence on the biggest marketplace in the world.

The Eshopbox advantage

Eshopbox advanced integration with Amazon allows Plixlife to get the Prime badge on its products without creating reserve inventory pools for Amazon. Plixlife emerged stronger in its business operations while working with Eshopbox as they were able to drive the following improvements:

  • Boost sales due to increased discoverability for its customers
  • Achieved accurate order fulfilment rate of 99.5% for its orders on Amazon which enhanced trust in the brand
  • 100% of its products having Amazon Prime badge
  • Faster turnaround of inventory working on fortnightly replenishment cycle

The problem

The solution

100%

products having Amazon Prime badge

99.5%

orders fulfilment accuracy

15 days

inventory turnaround

The payoff

100%

products having Amazon Prime badge

99.5%

orders fulfilment accuracy

15 days

inventory turnaround