Case Study
Oziva
Case Study
Enterprise
Nutrition & Wellness

How OZiva leverages Eshopox’s full-stack ecommerce solution to unlock growth

Eshopbox has played an integral role in our company’s success. After our ecommerce sales increased rapidly, we desperately needed help with fulfilment. They jumped into our chaotic situation without hesitation. Their technology and innovative approach helped us to achieve the efficiency we desired in our fulfilment process. They also took away the complexity of selling on marketplaces and tackled it behind the scenes— we were able to focus on business strategy and sustainable growth.
— Nikhil Gill- Heads Sales and Operations

About Oziva

OZiva provides plant-based nutrition to its customers for a healthy lifestyle. OZiva aims to help its customers achieve the best physical and mental fitness with high-quality clean nutrition.Committed to offering clean, innovative and sustainable solutions, OZiva strives to create a strong online presence by providing a superior customer experience. With this vision, OZiva was looking for a partner with the right expertise and exposure for managing their ecommerce operations.

Enter Eshopbox

Eshopbox offered a solution to enable Oziva to improve profitability by optimising its sales performance.

Here are some of the problems OZiva was facing with their current order fulfilment process and the solution proposed by Eshopbox:

1. How to offer fast delivery to meet customer expectations?

OZiva’s deliveries to their customers would often take more than five-six days. This resulted in a poor customer experience as they wanted their orders to be delivered faster.

Fast fulfilment

OZiva’s deliveries to their customers would often take more than five-six days. This resulted in a poor customer experience as they wanted their orders to be delivered faster.

2. How to manage product expiry?

As all of OZiva's products had expiry dates, the risks of delivering an expired product to customers and products getting expired sitting on warehouse shelves were very high.

Fulfilment at batch level

Eshopbox utilises FEFO (First Expired First Out) strategy in order fulfilment that enables OZiva to ship the product with the closest expiry date, preventing inventory from becoming obsolete in warehouses and delivering quality products to customers.

3. How to offer product kits and bundles without locking in the inventory?

OZiva would assemble pre-made kits based on the sales forecast and stock them in its warehouses. This often resulted in inventory getting stuck, especially for SKUs with high sales velocity.

Virtual kitting

Eshopbox technology platform enabled OZiva to create virtual kits, i.e. they store individual SKUs instead of pre-packaged kits in the fulfilment centres. When the customers place an order, the SKUs are identified and bundled together in the fulfilment centre.

4. How to ensure products in demand are not stocked out?

With inventory stored across multiple locations, and the lack of a single view; Oziva was losing out on sales as in-demand products were often found to be out of stock.

Single source of truth

Eshopbox offered a unified inventory view across multiple locations, making it easy for OZiva to track products in demand and ensure they’re always in stock.

5. How to improve inventory utilisation by using the same inventory pool across sales channels?

With Oziva’s inventory allocated and locked in for different sales channels, inventory utilisation was low, resulting in a loss of sales.

Centralised inventory

Eshopbox’s integration with various sales channels enables OZiva to use the same inventory across all channels. With instant inventory and order status updates on all sales channels, OZiva improved its inventory visibility and utilisation.

6. How to get badges like Amazon Prime & Flipkart Assured?

OZiva needed trust badges to increase conversions and improve its sales performance on top marketplaces.

Advanced fulfilment centres

Eshopbox fulfilment centres are optimised for seller privilege programs like Amazon Prime and Flipkart Assured. All inventory stored in Eshopbox FCs gets the trust badge. Eshopbox ensures that all the fulfillment benchmarks are met to deliver the badge promise to customers.

7. How to increase marketplace business without spending endless team hours on ecommerce operations?

OZiva was focusing and spending endless hours on marketing and merchandising, making it extremely hard for them to scale their marketplace business.

Eshopbox Plus

Eshopbox’s acceleration platform enabled OZiva to grow its business on marketplaces. With Eshopbox managing cataloguing, promotions, product visibility, order fulfilment and payment reconciliation, OZiva expanded its marketplace reach and revenue without scaling up complexity or risk.

The Payoff

Working closely with Eshopbox, Oziva provided a superior experience for their customers and effectively managed a growing number of orders:

  • 2.7X increase in sales velocity
  • 90+ team hours saved per week
  • 70% of orders delivered within 2 days
  • 40% increase in AOV selling product combos

The problem

The solution

90+

team hours saved per week

70%

of orders delivered within 2 days

40%

increase in AOV selling product combos

The payoff

90+

team hours saved per week

70%

of orders delivered within 2 days

40%

increase in AOV selling product combos

Case study

How OZiva leverages Eshopox’s full-stack ecommerce solution to unlock growth

Industry

Nutrition & Wellness

Company size

Enterprise

Industry

Nutrition & Wellness

Company size

Enterprise

Oziva

90+

team hours saved per week

70%

of orders delivered within 2 days

40%

increase in AOV selling product combos

single quotation marks

Eshopbox has played an integral role in our company’s success. After our ecommerce sales increased rapidly, we desperately needed help with fulfilment. They jumped into our chaotic situation without hesitation. Their technology and innovative approach helped us to achieve the efficiency we desired in our fulfilment process. They also took away the complexity of selling on marketplaces and tackled it behind the scenes— we were able to focus on business strategy and sustainable growth.

— Nikhil Gill- Heads Sales and Operations

About

Oziva

The Problem

The Solution

The Payoff

About Oziva

OZiva provides plant-based nutrition to its customers for a healthy lifestyle. OZiva aims to help its customers achieve the best physical and mental fitness with high-quality clean nutrition.Committed to offering clean, innovative and sustainable solutions, OZiva strives to create a strong online presence by providing a superior customer experience. With this vision, OZiva was looking for a partner with the right expertise and exposure for managing their ecommerce operations.

Enter Eshopbox

Eshopbox offered a solution to enable Oziva to improve profitability by optimising its sales performance.

Here are some of the problems OZiva was facing with their current order fulfilment process and the solution proposed by Eshopbox:

1. How to offer fast delivery to meet customer expectations?

OZiva’s deliveries to their customers would often take more than five-six days. This resulted in a poor customer experience as they wanted their orders to be delivered faster.

Fast fulfilment

OZiva’s deliveries to their customers would often take more than five-six days. This resulted in a poor customer experience as they wanted their orders to be delivered faster.

2. How to manage product expiry?

As all of OZiva's products had expiry dates, the risks of delivering an expired product to customers and products getting expired sitting on warehouse shelves were very high.

Fulfilment at batch level

Eshopbox utilises FEFO (First Expired First Out) strategy in order fulfilment that enables OZiva to ship the product with the closest expiry date, preventing inventory from becoming obsolete in warehouses and delivering quality products to customers.

3. How to offer product kits and bundles without locking in the inventory?

OZiva would assemble pre-made kits based on the sales forecast and stock them in its warehouses. This often resulted in inventory getting stuck, especially for SKUs with high sales velocity.

Virtual kitting

Eshopbox technology platform enabled OZiva to create virtual kits, i.e. they store individual SKUs instead of pre-packaged kits in the fulfilment centres. When the customers place an order, the SKUs are identified and bundled together in the fulfilment centre.

4. How to ensure products in demand are not stocked out?

With inventory stored across multiple locations, and the lack of a single view; Oziva was losing out on sales as in-demand products were often found to be out of stock.

Single source of truth

Eshopbox offered a unified inventory view across multiple locations, making it easy for OZiva to track products in demand and ensure they’re always in stock.

5. How to improve inventory utilisation by using the same inventory pool across sales channels?

With Oziva’s inventory allocated and locked in for different sales channels, inventory utilisation was low, resulting in a loss of sales.

Centralised inventory

Eshopbox’s integration with various sales channels enables OZiva to use the same inventory across all channels. With instant inventory and order status updates on all sales channels, OZiva improved its inventory visibility and utilisation.

6. How to get badges like Amazon Prime & Flipkart Assured?

OZiva needed trust badges to increase conversions and improve its sales performance on top marketplaces.

Advanced fulfilment centres

Eshopbox fulfilment centres are optimised for seller privilege programs like Amazon Prime and Flipkart Assured. All inventory stored in Eshopbox FCs gets the trust badge. Eshopbox ensures that all the fulfillment benchmarks are met to deliver the badge promise to customers.

7. How to increase marketplace business without spending endless team hours on ecommerce operations?

OZiva was focusing and spending endless hours on marketing and merchandising, making it extremely hard for them to scale their marketplace business.

Eshopbox Plus

Eshopbox’s acceleration platform enabled OZiva to grow its business on marketplaces. With Eshopbox managing cataloguing, promotions, product visibility, order fulfilment and payment reconciliation, OZiva expanded its marketplace reach and revenue without scaling up complexity or risk.

The Payoff

Working closely with Eshopbox, Oziva provided a superior experience for their customers and effectively managed a growing number of orders:

  • 2.7X increase in sales velocity
  • 90+ team hours saved per week
  • 70% of orders delivered within 2 days
  • 40% increase in AOV selling product combos

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